Policies & Information

Network Management Policy

Network Management FAQ

Privacy Policy

Acceptable Use Policy & Terms and Conditions 

Video Installation and Maintenance Policies and Prices

Digital Millennium Copyright Act Policy

Definition of Taxes & Other Fees

Temporary Suspension Policy

Broadband Transparency Rules

 

CALEA – Communications Assistance for Law Enforcement Act

Interstate Telecommunications Cooperative Inc. is compliant with all CALEA (Communications Assistance for Law Enforcement Act) requirements and has appropriate policies and procedures in place to ensure compliance.  

CALEA Primary Point of Contact: Ren Preheim, Network Manager, P.O. Box 920 (mailing) 312 Fourth Street West (physical) Clear Lake, SD 57226 Tel: 1-800-417-8667 Fax: 605-874-2014 Email: ren.preheim@itctel.com

Subpoena Compliance

Subpoena Compliance Point of Contact: Jim Canaan, Support Services Manager, P.O. Box 920 (mailing) 312 Fourth Street West (physical) Clear Lake, SD 57226 Tel: 1-800-417-8667 Fax: 605-874-2014 Email: jim.canaan@itctel.com

CPNI – Customer Proprietary Network Information

Interstate Telecommunications Cooperative Inc. is compliant with all CPNI rules and requirements and has appropriate policies and procedures in place to ensure compliance.

CPNI Compliance Officer: Jim Canaan, Support Services Manager, P.O. Box 920 (mailing) 312 Fourth Street West (physical) Clear Lake, SD 57226 Tel: 1-800-417-8667 Fax: 605-874-2014 Email: jim.canaan@itctel.com

Red Flag Identity Theft Prevention Information

Interstate Telecommunications Cooperative Inc. is compliant with all Red Flag Identity Theft Prevention rules and requirements and has appropriate policies and procedures in place to ensure compliance.

Red Flag Compliance Officer: Jim Canaan, Support Services Manager, P.O. Box 920 (mailing) 312 Fourth Street West (physical) Clear Lake, SD 57226 Tel: 1-800-417-8667 Fax: 605-874-2014 Email: jim.canaan@itctel.com

Closed Captioning Assistance

For immediate closed captioning issues, contact us by:

Phone:  (800) 417-8667 

Fax:      (800) 779-0514

Email:   closedcaptioning@itctel.com

For written closed captioning complaints, please contact: Alan Severson, Customer Service Supervisor, P.O. Box 920 (mailing) 312 Fourth Street West (physical) Clear Lake, SD 57226 Tel: 1-800-417-8667 Fax: 1-800-779-0514 Email: closedcaptioning@itctel.com