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When Best Seat video is bundled with telephone service, the advertised price DOES NOT include mandated regulatory charges such as FCC end user fee, TAP/911 charges, taxes and other mandated fees.
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ITC will provide a 24/7 Best Seat video help desk number for your convenience (800-455-5958). If you are experiencing video trouble after hours and our help desk is unable to assist you, you can request a technician visit. This visit will incur a $25.00 charge that will be billed to your phone bill. If you choose to wait until business hours, the after-hours charge may be waived depending on where the service issue is found and who is responsible for it.
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The set top box is and will remain the property of ITC. The customer is responsible for returning the unit after service has been discontinued. If the set top box is not returned or there is blatant damage that renders the set top box unusable, the customer will be billed for repair or replacement (up to $500).
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Best Seat video utilizes the latest in emerging technologies. Under normal circumstances, three video streams are available. The customer should be advised that physical limitations such as distance, cable quality, and other factors may affect the customer’s ability to receive all three streams. ITC guarantees one video stream per set top box.
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ITC will provide each customer with up to (3) free remote controls during initial installation. If a remote is lost or damaged, replacements can be purchased at any of our offices (additional charges may apply). Due to the new technology, the remotes are proprietary to the set top boxes. Generic remotes will not work with this system. In the event that the remote is defective, ITC will replace it free of charge up to 30 days after installation or purchase. Please call or stop by any of our offices if you have questions.
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Additional set top boxes are available for an additional charge. Television services received on the additional set top box will "mirror" the services purchased on the initial set top box. Data services on the additional set top boxes will be offered at regular prices. Please contact our office for pricing.
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It is the customer’s responsibility to maintain and enforce both the pay-per-view and parental locks on the interactive program guide. Any movies or pay-per-view events billed to your account will be the responsibility of the customer.
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Customers should be advised that the first bill will be larger than normal (prorated for current month, plus next full month, plus possible additional costs for remote, wiring, etc).
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Traditionally the set top box is co-located by the main TV. It is common for the main TV to be placed in an entertainment center along with such items as VCRs, DVD players and stereo systems. Our technicians will need to access the back of the TV and it would be helpful to have your entertainment center moved away from the wall and area free of personal items such as photographs, figurines, or other keep-sakes.
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It is important that the customer be home during the install as the installer will need to assess the job and verify where all the components will need to be installed. After obtaining customer approval, the installer will install the necessary equipment. At the end of the install, the installer will train the customer on how to operate their new Best Seat video service.