International Webmail

If you are planning on traveling internationally, you will need to contact ITC so your free email access can be configured to work for you.

To protect all customers better, we check connections to our email from foreign countries. This doesn’t prevent you from sending to your contacts in those countries and doesn’t stop them from sending to you. Instead, it limits criminal access to your email account.

To read your email when in another country, you will need to use ITC webmail through a special, secure link. The technical name for this is a Secure Sockets Layer Virtual Private Network or SSL Web VPN. To put it simply, the secure link adds an additional layer of encryption to our normal webmail encryption. After you contact us, we will give you the secure link and a second username and password to log into it. This security is in addition to your regular username and password that you use to read your email.

Why do we do this?

When you use the internet in a public place, such as a hotel, airport, restaurant, or on a shared computer, you run the risk that criminals will see your data. This is because on the internet all traffic travels together, sort of like cars on a road. Somebody standing on the sidewalk can easily see the color, make, and model of cars on the road. They can read the license plate, and even see the people in the cars. When you use our secure link, somebody standing on the sidewalk might know that something went by but wouldn’t be able to tell you anything about it. They wouldn’t even be sure if it was a car, truck, or low flying airplane.

Why is the secure link better than a regular VPN?

The secure link will still work inside of a VPN, so you don’t really have to choose between the two.

You may have seen something called a VPN advertised on television. These are great connections that can be used while traveling. The limitation with them is that you typically must install software on the computer. If it is your computer, then you should have no trouble with this. The issue is that many times travelers find themselves having to rely on public computers or public connections. In those environments, installing software is usually not allowed. The secure link offered by ITC does not require any additional software or plugins to be installed.

The secure link is a special type of VPN that is designed to work seamlessly with ITC webmail. You are connecting to a device at ITC, not a third party. At that point, it is just like you were at your house, using your home ITC connection. So, if you still want to use another VPN, you can. The secure link will just add another level of security.

If you are planning to travel internationally and want to stay in touch using your ITC webmail connection, contact us to set up your international connection. It is free and only takes a few minutes during regular business hours to set up.

-Michael Martinell, The Broadband Guy