Be Careful on Google

Cybercriminals are now manipulating Google search results to trick users into calling fraudulent phone numbers that they control. This dangerous scheme preys on individuals searching for legitimate organizations, like those seeking customer service.

How the Scam Works

Imagine using Google to search for a trusted organization’s customer support number. Instead of providing genuine contact information, scammers have found ways to manipulate the search results, causing a fake phone number to appear instead. If you call the number listed in these tampered search results, you’ll be connected to a scammer posing as a legitimate representative.

Once the scammer has you on the line, they may claim that your account requires immediate action—such as updating your details or transferring funds to protect your assets. They might ask you to provide sensitive information, including your login credentials, to make their story seem convincing. Once they have access, these scammers can quickly drain your accounts, transferring your money into their own.

Scammers can be persuasive. They often create a sense of urgency to pressure victims into complying with their requests.

How to Protect Yourself

Avoiding this scam requires careful consideration of any information you find online. Here are some steps to protect yourself from falling victim to fraudulent phone number scams:

1. Verify the Website: When searching for an organization’s contact information, make sure you’re visiting the official website. Don’t rely solely on the first search result. Scammers often create fake ads or sites that appear in search rankings.
2. Cross-Check Phone Numbers: Before dialing any phone number, cross-check it with the organization’s official website. Don’t trust phone numbers that appear in search results or third-party websites without verifying them first.
3. Report Suspicious Listings: If you encounter a fake listing or suspicious advertisement, report it through Google’s services. Google provides tools to help users flag fraudulent content.
4. Be Skeptical of Urgency: Scammers often use high-pressure tactics to create a sense of urgency. If you’re being rushed into making a decision or hand over sensitive information, pause and reevaluate the situation. Legitimate companies rarely pressure customers.
5. Use Official Communication Channels: Instead of relying on search results, try using the organization’s app, email, or secure chat options. These are often safer and more reliable ways to contact a company.

With scammers finding new ways to get your personal information, it’s more important than ever to be cautious and stay informed. By following simple precautionary steps, you can help protect yourself from falling victim to these increasingly sophisticated scams.