Device Lights

As Christmas lights twinkle in windows and neighborhoods glow with festive cheer, it’s a great time to understand the lights that keep your home connected. Knowing what these lights mean can help you quickly troubleshoot connection issues if they arise.

Understanding the Lights on Your ITC Router

The lights on your ITC router are indicators of the router’s status. Here’s a guide to understanding what each light signal means:

• No lights: The router is off or has no power. Check that the power cable is securely plugged in.
• Flashes green every second: The router is booting up or updating.
• Flashes red fast: The router’s boot-up failed. Try unplugging it from the power outlet and plugging it back in. Wait 15-20 seconds before plugging it back in.
• Green: The router is connected to the Internet – everything is working as it should!
• Flashes red slow: There’s no service or Internet connection. You may need to reboot your router.
• Flashes green very fast: The router is in WPS pairing mode, allowing you to connect devices securely.

Checking Your CyberPower Battery Backup

Your home may have a CyberPower battery backup box, often mounted on a wall and plugged into an outlet. This device powers your landline phone during a power outage but won’t keep your Internet running.

1. Check the Power: Verify that the battery backup is plugged into a working outlet by plugging in a lamp or another portable device to help confirm the outlet is live.
2. Indicator Lights:
   • AC or System Status Light: This should be green if the unit is getting power and operating correctly.
   • Output Light: If on, it means the device is actively powering your landline.

Double-check the outlet and power source if any lights are red or off. A red battery light could indicate a low battery. A bad battery will cause your Internet to stop working, even if there is power. Please contact ITC to replace the battery at no cost to you.

Understanding these status lights and following a few simple steps can keep your home connected throughout the season. Whether streaming holiday classics or catching up with family, these tips will help ensure your router and equipment are ready to handle everything. And remember, if you need extra support, ITC’s 24/7 Internet Help is just a call away at 1.888.217.5718, even during the holidays. You can also reach our ITC office during regular business hours at 1.800.417.8667. We’re here to help keep your holidays bright and connected!